Product Return Policy
AxaPack, we are committed to providing top-quality packaging solutions that reflect your brand's values and meet your business needs.
In the rare event that an issue arises with your order, our return policy is designed to make the process straightforward and hassle-free.
Eligibility for Returns
- Damaged or Defective Items: Products that arrive damaged or defective are eligible for return, replacement, or refund.
- Incorrect Orders: If you receive incorrect items or quantities, please notify us within the return period for swift resolution.
- Quality Guarantee: If our products do not meet the described specifications or quality standards, you may request a replacement.
Return Conditions
Returns must be requested within 7 days of receiving the order.
Items should be in their original, unused state, without signs of customization.
Proof of purchase and photos of the issue may be required.
Non-Eligible Items
Custom-branded or customized items cannot be returned unless they arrive damaged or defective.
Items that have been used or altered are not eligible for return.
Refunds & Replacements
Refunds are processed to the original payment method within 7-10 business days after inspection.
Replacements for eligible items are shipped at no extra cost.
Return Process
To request a return, contact our customer service team at service@axa-pack.com within 7 days of receiving your order.
Our team will provide instructions for return shipping or replacement.
For further assistance, please reach out to us via our website at www.axa-pack.com.
We are dedicated to ensuring your satisfaction with AxaPack products and look forward to supporting your business.
Exchanges
AxaPack primary goal is to ensure you are satisfied with your purchase.
Currently, we do not accept exchanges for items unless they arrive damaged or defective.
For these cases, you may request a replacement or a return.
If your product arrived damaged or defective, please follow the Return Process outlined above to initiate a return or replacement.